Privacy Policy

Information We Collect

• Contact details you provide, such as your name, business name, email address, phone number, and website.
• Business information needed to prepare an AI visibility audit or respond to a service enquiry.
• Email and message content when you contact us directly.
• Basic technical information such as IP address, browser type, device data, and server logs.

How We Use Information

• To respond to enquiries and provide requested audits, proposals, and services.
• To operate, secure, and improve the website and our service delivery.
• To maintain client records, invoices, and service communications.
• To meet legal, tax, accounting, and security obligations.

Legal Basis

Where UK GDPR applies, we process personal data on the basis of consent, contract necessity, legitimate interests in responding to business enquiries and running our services, and legal obligations where relevant.

Sharing and Processors

We do not sell personal data. We may share limited information with service providers that help us operate the website, email, analytics, CRM, hosting, payment, accounting, or delivery systems. These providers may only use the information for the service they provide to us.

Retention

We keep enquiry records only as long as needed to respond and maintain a business relationship. Client, tax, and accounting records may be retained for longer where required by law.

Your Rights

You can ask to access, correct, delete, restrict, or object to processing of your personal data. You can also withdraw consent where processing is based on consent. Contact eli@mvoicedigital.com and we will respond as required by applicable law.

Cookies and Analytics

The website may use essential cookies and basic analytics or server logs to understand site performance and security. If optional analytics are added, this policy will be updated to describe them.

Updates

We may update this policy from time to time. The latest version will always be published on this page.